Responsible Gaming

Responsible gaming at Limitless Casino on the official Australian-facing domain limitless-au.com is based on the principle that online gambling must remain a form of entertainment, not a way to solve financial or personal problems. The goal of this page is to help you understand the risks, recognise early warning signs, and use the tools available to keep control of your play. The operator of Limitless Casino supports a conscious, informed approach to casino games and pokies, and encourages all players to set personal limits, take breaks and seek help when needed. Our customer support team is available 24/7 via live chat and email to answer questions, assist with limits or self-exclusion, and direct you to professional support services.

Risk Awareness

Online gambling always involves risk. Even when games are provided by licensed operators and tested software, outcomes are based on chance and there is no guaranteed way to win. It is important to understand how gambling can affect your finances, time, emotions and relationships, and to recognise when your behaviour may be moving from entertainment towards problematic or harmful play.

Typical signs of problematic gambling behaviour

• Increasing time spent gambling: Frequently logging in to limitless-au.com, extending sessions, or playing late at night despite other commitments.
• Thinking about gambling outside play: Constantly planning the next session, replaying losses or wins in your mind, or feeling restless when you cannot access the site.
• Chasing losses: Raising stakes or depositing again in an attempt to recover money lost in previous sessions.
• Spending more than you can afford: Using funds needed for rent, bills, food, education, loans or other essentials to continue gambling.
• Hiding or minimising gambling: Lying to family or friends about deposits or time online, deleting transaction histories, or using multiple devices to avoid detection.
• Borrowing or using credit for gambling: Taking loans, using credit cards, or borrowing from relatives, colleagues or short-term lenders to finance play.
• Emotional changes linked to gambling: Feeling anxiety, irritability, depression or mood swings related to wins and losses, or gambling to escape negative feelings.
• Neglecting responsibilities: Missing work, study, family events or personal obligations due to gambling or due to recovery from long sessions.

Self-assessment: quick check of your gambling behaviour

If you are unsure whether your gambling at Limitless Casino or elsewhere may be becoming a problem, consider the following statements. Answer "yes" or "no" to each:

• 1. I often spend more money on limitless-au.com than I originally planned.
• 2. I have tried to win back money I previously lost by increasing my bets or extending my sessions.
• 3. I feel irritable, anxious or restless when I cannot gamble or when I try to cut down.
• 4. I sometimes use money meant for bills or other essentials to continue gambling.
• 5. I have lied to family, friends or colleagues about how much I gamble or how much I have lost.
• 6. I gamble to escape from problems, stress, loneliness or negative moods.
• 7. My gambling has caused tension or arguments at home, at work or in my social life.
• 8. I have borrowed money, used credit, or sold belongings to fund gambling.
• 9. I have tried to reduce or stop gambling but have not been able to keep this decision.
• 10. Thoughts about gambling (next session, next deposit, last loss or win) occupy my mind much of the day.

Interpretation: These questions are not a formal diagnosis, but they can help highlight risk. If you answered "yes" to two or more statements, your gambling may be placing you at risk of harm. If you answered "yes" to five or more, we strongly recommend that you immediately consider setting strict limits, using self-exclusion tools, and contacting professional support services listed below. You may also contact [email protected] or use live chat for assistance with blocking your account or setting limits.

Limits & Tools

Limitless Casino on limitless-au.com provides a range of voluntary tools to help players control their gambling. These tools are designed to support responsible play and are available to all registered players, regardless of their country of residence. You are strongly encouraged to set limits from your first deposit and to review them regularly.

Deposit limits (daily, weekly, monthly)

You can set maximum deposit limits over different time periods. These limits cap the total amount you can deposit into your Limitless Casino account during the selected period and cannot be overridden by support for your protection.

1. Access your profile: Log in to your account on limitless-au.com and open the menu labelled "My Account" or "Profile" in the header or side navigation.
2. Open the responsible gaming area: Select the "Responsible Gaming" or "Limits" tab within your account dashboard.
3. Choose the limit type: You will see options such as "Daily Deposit Limit", "Weekly Deposit Limit" and "Monthly Deposit Limit".
4. Enter your amounts:
   • Decide on an amount that you can comfortably afford to lose from discretionary income only (for example, AUD 50 per day, AUD 150 per week, AUD 400 per month).
   • Enter the chosen amount (numbers only, without currency symbols) in the relevant field.
5. Confirm the limit: Click "Save" or "Set Limit". You may be asked to confirm again on a pop-up screen.
6. Limit changes:
   • Lowering limits (reducing the maximum) normally takes effect immediately or as soon as technically possible.
   • Increasing limits (raising the maximum) will only apply after a cooling-off period (for example 24 hours or longer) and may require you to reconfirm the change after that period.

Important: Deposit limits do not guarantee that you will not lose money, but they help you keep gambling expenditure within pre-planned amounts. Always set conservative limits and review them if your financial situation changes.

Time and session management tools

Time spent gambling can affect your wellbeing and decision-making. To help you manage your time on limitless-au.com, the following tools may be available in your account or at game level:

• Session timer: A clock or timer indicating how long you have been logged in or playing a particular game. You can use this to consciously limit sessions (for example, to 30 or 60 minutes). Some games may also show reminder pop-ups after a certain period.
• Reality checks: Optional pop-up notifications at fixed intervals (for example, every 30, 60 or 120 minutes) displaying session duration, net result (wins/losses) and giving you the option to log out or continue.
• Logout reminders: Voluntary reminders that encourage you to take a break once a predefined time limit has been reached.

Enabling breaks ("Time-Out" of 24 - 72 hours)

If you feel tired, emotional, or frustrated, or simply want to test your ability to pause gambling, you can activate a short-term "Time-Out" period during which access to your Limitless Casino account will be temporarily blocked.

1. Navigate to the Time-Out option: Log in and go to "My Account" -> "Responsible Gaming" or "Self-Exclusion & Time-Out".
2. Select "Time-Out" or "Cooling-Off": Choose a short-term break option rather than long-term self-exclusion.
3. Choose the duration: Typically you can select 24 hours, 48 hours or 72 hours. Some accounts may allow custom periods within this range.
4. Confirm your decision: Read the explanation of consequences (no access, no deposits, no wagers) and click "Confirm" or "Activate Time-Out".
5. During the Time-Out:
   • You will not be able to log in, deposit or place bets.
   • Marketing communications from Limitless Casino may be limited, but some transactional or legally required messages may still be sent.
6. After the Time-Out ends: Your account access is usually automatically restored, and you may resume play if you still consider this safe and appropriate. We strongly recommend reviewing your limits and behaviour before continuing.

If you cannot find these tools in your account interface, please contact [email protected] or use 24/7 live chat for manual assistance. Support staff can guide you through available options and, where technically possible, apply limits or a Time-Out on your behalf after verifying your identity.

Self-Exclusion

Self-exclusion is a stronger, longer-term measure for players who feel their gambling is out of control or who are at significant risk of harm. By choosing self-exclusion, you instruct Limitless Casino to block your access to your account on limitless-au.com for a fixed or indefinite period. This decision is serious and generally cannot be reversed before the end of the chosen exclusion period.

How to activate self-exclusion

1. Log in to your account: Access your Limitless Casino account on limitless-au.com using your usual credentials.
2. Open the Self-Exclusion section:
   • Go to "My Account" or "Profile".
   • Select "Responsible Gaming" and then "Self-Exclusion" (sometimes grouped with "Account Limits").
3. Choose the exclusion period:
   • Fixed terms such as 6 months, 1 year, 2 years or 5 years may be available.
   • A lifetime or indefinite exclusion option may also be provided for players who wish to permanently stop gambling on this site.
4. Read the conditions: Carefully review the explanation shown on the screen, including what will happen to your account, funds, bonuses and communications.
5. Confirm your self-exclusion:
   • Tick any required checkboxes to indicate that you understand the terms.
   • Click "Confirm Self-Exclusion" or a similar confirmation button.
   • You may be asked to re-enter your password or to confirm via email for security reasons.
6. Confirmation by email: You should receive an email at your registered address confirming the start date and scheduled end date (if applicable) of the exclusion. Keep this email for your records.

Requesting self-exclusion through support

If you are unable to access the Self-Exclusion section or prefer to speak to a person, you may contact the Limitless Casino support team:

• Email: [email protected] (use the subject line "Self-Exclusion Request").
• Live chat: 24/7 live chat available on limitless-au.com (link in the site interface).

In your message, clearly state:

• Your full name as registered on the account;
• Your registered email address and, if applicable, username;
• That you are requesting self-exclusion;
• The desired duration (at least 6 months, or "lifetime/permanent").

Support staff may ask additional questions to verify your identity and will then confirm the application of self-exclusion as soon as reasonably possible. For your safety, Limitless Casino may decline to shorten or remove an active self-exclusion before the end date.

Consequences of self-exclusion

• Account access: You will not be able to log in, deposit, place wagers, claim bonuses or make changes to your profile for the duration of the exclusion.
• New accounts: Creating new accounts on limitless-au.com or any associated mirror domains during an active self-exclusion is strictly prohibited. If such accounts are identified, they will be closed, and any winnings may be voided in accordance with the Terms and Conditions.
• Marketing communications: Reasonable steps will be taken to prevent the sending of marketing or promotional materials to you, subject to technical limitations and legal requirements.
• Existing balance:
  • Subject to identity and anti-money laundering checks, any available withdrawable balance that is not linked to bonus abuse or other breaches of the Terms and Conditions should generally be returned upon your request.
  • You may need to complete KYC verification (submission of documents) before a withdrawal is processed, consistent with Curacao licensing requirements and internal policies.
• Bonuses and promotions: Any unused bonuses, free spins or promotional offers may be forfeited on self-exclusion as per the bonus rules and general Terms and Conditions.

Important legal disclaimer: Limitless Casino operates as an offshore, Curacao-licensed online gambling service and is not licensed by Australian regulators such as ACMA. Self-exclusion on limitless-au.com applies only to this operator's environment and associated domains. It does not block you from using other gambling websites, land-based venues or services in Australia or elsewhere. To improve your protection, consider also using the external blocking and national self-exclusion tools listed in the Support Resources section.

Support Resources

Professional, confidential help is available if you are worried about your gambling or about someone close to you. The following services operate in Australia and internationally. Limitless Casino strongly encourages you to contact them if you experience harm or loss of control related to gambling, whether on Limitless Casino or any other platform.

Local support for players in Australia

• National Gambling Helpline (Australia)
  • Phone: 1800 858 858 (free call within Australia)
  • Hours: 24 hours a day, 7 days a week
  • Services: Immediate support, counselling, and referral to local face-to-face services for gamblers and affected others.
  • Languages: English, with access to interpreter and translation services for other languages on request.
  • Website: gamblinghelponline.org.au (online chat and email support available).
• Gambling Help Online (Australia)
  • Website: gamblinghelponline.org.au
  • Online chat: Real-time counselling with qualified professionals, generally 24/7.
  • Email support: Secure email counselling for non-urgent support.
  • Resources: Self-help tools, self-assessment quizzes, stories from other people, and guidance for family members.
• State-based Gambling Help services
  • All Australian states and territories (e.g. NSW, Victoria, Queensland, WA, SA, Tasmania, ACT, NT) operate local Gambling Help services providing face-to-face counselling, financial counselling, and support groups.
  • Contact details for your state service are available via gamblinghelponline.org.au or by calling 1800 858 858.

International support organisations

National self-exclusion schemes (selected examples)

Limitless Casino is not part of national self-exclusion systems such as those in the UK or EU; however, if you reside or spend time in these jurisdictions, registering with the schemes below can provide an additional layer of protection against online gambling generally:

• United Kingdom - GamStop
  • Website: gamstop.co.uk
  • Coverage: UK-licensed online gambling operators.
  • Function: Once registered, you cannot use licensed UK betting sites and apps for your chosen exclusion period.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego)
  • Website: Information via ordenacionjuego.es
  • Coverage: Spanish-regulated gambling operators, both online and land-based.
  • Function: Registers individuals who are prohibited from accessing regulated gambling platforms in Spain.
• Other EU and international registers
  • Many European countries (including Italy, Denmark and others) operate national exclusion registers for locally licensed gambling operators. Please refer to your national gambling authority for details.

Note: Because Limitless Casino operates under a Curacao license and is not locally licensed in Australia, the above national schemes will not automatically block access to limitless-au.com. They may still help you reduce overall gambling exposure across multiple operators.

Blocking and filtering software

To support your self-exclusion and reduce triggers, you can install independent third-party software that blocks or restricts access to gambling-related websites and apps:

• Gamban
  • Website: gamban.com
  • Function: Blocks access to a wide range of gambling websites and apps across devices (Windows, macOS, iOS, Android).
  • Note: Subscription-based; can be used in addition to site-specific self-exclusion.
• BetBlocker
  • Website: betblocker.org
  • Function: Free blocking software that restricts access to thousands of gambling sites; supports multiple platforms.
• General parental controls and filters
  • Device-level or router-level parental control software can also be configured to block gambling sites and app categories, which may help households with minors or vulnerable individuals.

Family and affected others - support resources

• Australia - Support for family members
  • Family and friends of people experiencing gambling harm can access free, confidential support via:
    • Phone: 1800 858 858 (National Gambling Helpline).
    • Website: gamblinghelponline.org.au/i-care-about-someone.
• International - Family support
  • Many Gamblers Anonymous local groups include meetings for affected others (e.g. Gam-Anon). Information is available at gamblersanonymous.org and regional GA websites.
  • Gambling Therapy also provides advice and support for relatives via online resources and forums: gamblingtherapy.org.

Confidentiality: All of the professional services listed above operate under strict confidentiality rules. Contacting them will not be shared with Limitless Casino or with other third parties, except where required by law in the relevant jurisdiction.

Help for Family

Gambling-related harm rarely affects only the person who gambles. Family members, partners, friends and colleagues can experience stress, financial pressure and emotional strain. If you are worried about someone who uses limitless-au.com or any other gambling platform, your support can play an important role, but you also deserve help for yourself.

How to start a conversation

• Choose the right moment: Speak when both of you are calm, not immediately after a loss, argument or crisis.
• Use non-judgmental language: Focus on your feelings and observations rather than accusing. For example, say "I am worried about how much time you spend gambling" instead of "You are irresponsible".
• Be specific: Describe concrete situations (missed events, unpaid bills, mood changes) rather than general statements.
• Listen: Give the person space to talk about why they gamble, and listen without interrupting, even if you do not agree.
• Avoid taking over control of their accounts or money without consent: Financial safeguards may be necessary, but they should be part of an open, agreed plan or professional advice.

Encouraging engagement with support

• Offer information: Show them this Responsible Gaming page and the links to helplines and counselling services, including Australian services and international organisations.
• Suggest a joint call or chat: Propose calling 1800 858 858 together or sitting with them during an online chat with Gambling Help Online, so they do not feel alone.
• Talk about self-exclusion and tools: If they use Limitless Casino, you can encourage them to set strict limits, use Time-Outs or request self-exclusion by contacting [email protected].
• Respect their autonomy but set boundaries: You cannot force someone to change, but you can decide what behaviour you will accept in your home and finances and communicate this clearly.

Support for you as a family member or friend

• Australian services for families:
  • Visit gamblinghelponline.org.au/i-care-about-someone for information, self-help tools, and online forums specifically designed for family and friends.
  • Call 1800 858 858 at any time for emotional support and practical advice on boundaries, safety and financial management.
• Online forums and peer groups:
  • Gambling Help Online hosts moderated forums and peer discussions where you can anonymously share experiences and learn from others.
  • International communities linked from gamblingtherapy.org provide additional multilingual forums and chat support.
• Next professional steps:
  • Consider consulting a registered psychologist, psychotherapist or counsellor experienced in addiction or gambling harm. Your GP can provide referrals in Australia.
  • Financial counsellors, accessible via Gambling Help services, can assist with budgeting, debt negotiation and credit issues resulting from gambling.
  • In emergency situations (e.g. threats of self-harm), contact local emergency services or a crisis helpline such as Lifeline on 13 11 14 in Australia.

Limitless Casino cannot provide clinical advice or family counselling but recognises the impact of gambling harm on others. Our support team can assist with technical measures on the player's account when requested by the account holder, and can provide information about responsible gambling resources.

Operator's Commitment

Limitless Casino, operated on the offshore domain limitless-au.com under a Curacao license, acknowledges the importance of minimising gambling-related harm, especially for players in Australia and other accepted markets. While regulatory oversight is provided by the Curacao licensing framework and not by Australian authorities, the operator commits to implementing reasonable responsible gaming measures consistent with industry standards.

Internal risk checks and behaviour monitoring

• Account and activity monitoring:
  • Player accounts may be monitored for patterns that can indicate elevated risk, such as very frequent deposits, rapidly increasing stakes, repeated attempts to cancel withdrawals, or extended continuous play without breaks.
  • Data used for these checks may include deposit history, wagering patterns, session duration, device information, and interactions with support, subject to applicable privacy laws.
• Automated warnings and prompts:
  • When certain behaviours are detected (for example, multiple large deposits within a short period), the system may display on-screen messages recommending breaks, limit setting or self-exclusion.
  • Reality-check reminders may appear at defined intervals to show session time and net results.
• Account reviews:
  • In cases of unusual or high-risk activity, internal teams may perform additional reviews, which can include requests for KYC documents, source-of-funds information or clarification of play behaviour.

When support may initiate contact

Subject to available contact information and internal policies, Limitless Casino's support team may reach out to a player using email or on-site messaging if:

• Unusually intensive gambling behaviour is detected over a short period;
• There are repeated player communications indicating distress, loss of control, or requests related to problem gambling;
• Requests to cancel previous self-exclusion or limits appear inconsistent with responsible gaming commitments;
• Other indicators suggest that the player may be experiencing harm, as determined by internal risk models.

Such contact may include:

• Information about available account tools (limits, Time-Out, self-exclusion);
• Suggestions to seek independent professional help, with links to resources such as Gambling Help Online in Australia and Gambling Therapy;
• In some cases, proactive application of limits or temporary account restrictions while the situation is reviewed, where permitted by the Terms and Conditions.

Important limitations:

• While internal checks aim to reduce harm, they cannot detect every instance of problematic gambling. Primary responsibility for using tools, setting limits and seeking help remains with the player.
• Jurisdictional differences mean that regulatory protections available at Australian-licensed sites (e.g. mandatory pre-commitment or local dispute resolution) may not apply to Limitless Casino. Players should consider this when choosing to use offshore services.
• All actions taken under responsible gaming rules are subject to the platform's Terms and Conditions and privacy policy, as published on limitlesscasino.com/terms-and-conditions and the corresponding pages on limitless-au.com.

Updates

Responsible gaming standards, regulatory expectations and internal procedures may change over time. Limitless Casino therefore reserves the right to modify this Responsible Gaming page and associated tools when necessary to comply with licensing requirements, improve player protection or reflect operational changes.

How you will be notified of changes

• Website publication: The latest version of this Responsible Gaming information will always be available on limitless-au.com under the relevant menu link (for example, footer link "Responsible Gaming"). You should review it periodically.
• Email notifications: For material changes that significantly affect your rights or the way responsible gaming tools operate, Limitless Casino may send a notice to your registered email address.
• On-site messages and banners: Important updates may also be highlighted through banners, pop-ups or message-centre notifications when you log into your account.

By continuing to use Limitless Casino after such updates, you are deemed to accept the revised Responsible Gaming provisions to the extent permitted by applicable law. If you do not agree with changes, you should stop using the service and consider closing or self-excluding your account.

Last updated: 6 November 2026

Contact & Feedback

If you have questions about responsible gaming, need help applying limits or self-exclusion, or wish to provide feedback on the measures implemented by Limitless Casino for players on limitless-au.com, you can contact the dedicated support channels below.

Responsible Gaming contacts

• Email (Responsible Gaming & Support): [email protected]
  • Use this address for:
    • Requests to set or adjust deposit limits and Time-Outs;
    • Self-exclusion requests, including permanent exclusions;
    • Questions about this Responsible Gaming page or related policies;
    • Concerns about your own or someone else's gambling behaviour on limitless-au.com.
• Live chat: 24/7 live chat available through the official website interface at limitless-au.com.
  • Live chat agents can:
    • Guide you through setting limits, Time-Outs or self-exclusion in your account;
    • Provide information about payment and verification in relation to responsible gaming;
    • Direct you to external professional support services.

Feedback and self-control request form (via support)

Limitless Casino may provide a web-based contact or feedback form in your account or on the "Contact Us" page. Where available, you can use this to submit self-control and support requests by selecting an appropriate topic such as "Responsible Gaming" or "Self-Exclusion". If a dedicated form is not visible, you can achieve the same result by:

1. Sending an email to [email protected] with a clear subject line (for example, "Deposit Limit Request", "Time-Out Request", or "Self-Exclusion Request").
2. Including in your message:
   • Your full name and username;
   • Your registered email address;
   • The specific measure you request (limit type and amount, Time-Out duration, self-exclusion period);
   • Any additional information you consider relevant about your situation.
3. Alternatively, using live chat to make the same request and confirming any details the operator may require for security purposes.

All responsible gaming enquiries will be handled as sensitively and confidentially as possible, in line with the operator's privacy policy and licensing obligations. However, please remember that Limitless Casino is not a clinical or financial counselling service. For professional therapeutic or financial advice, always contact the independent services listed under Support Resources.